Privacy Policy

1. Collection of personal information

DAN collects personal information necessary to carry out our business, including to facilitate the provision of expert advice services, educational resources, events and membership management. The types of personal information we may collect include:

• Name
• Contact details (email, phone number, etc.)
• Professional details (e.g. your practitioner type, practice, employer and dental registration information)
• Student status, where you register for a Student membership
• Payment information for membership and purchase purposes
• Details of your registration for, and attendance at, DAN events, and the recordings you watch in the Media Library
• Information about your practice or business that you choose to provide when using any practice advisory services offered on our website
• Any other information you choose to provide when communicating with us, or authorise us to collect.

We do not generally collect sensitive information, such as health information, unless it is reasonably necessary for and directly related to the services we provide. The query service requires that all patient information be de-identified before submission: you must not provide information that could reasonably identify a patient or any other individual.

If you nonetheless disclose to us any personal information (including health information or other sensitive information) of any third party, you warrant that your disclosure complies with the Privacy Act and the APPs, and you indemnify us from any claim, action, loss, damage or liability resulting from or in connection with any associated breach. Any third-party information collected by us will be used, held and disclosed in accordance with this Privacy Policy and the Privacy Act.

2. Use of personal information

We use the personal information we collect to:

• Provide the services you hold a membership for, including facilitating access to expert advice, newsletters, the video Media Library and educational materials.
• Respond to any enquiries you make.
• Process and manage your membership, purchases and payments.
• Communicate with you regarding updates, services and events that may interest you (unless you tell us not to) and manage your participation. Where you register for or attend an event, we may use your personal information to provide the service and record your attendance, and may disclose it to third parties for the purpose of confirming your attendance, including the provision of attendance records or certificates.
• Improve our services through feedback and analytics.
• Other administrative, management and operational purposes.

We may de-identify or aggregate the information we collect for customer, service and business analytics, and for our educational resources. Queries and their responses may be published or discussed in de-identified form — with both the patient and the submitting practitioner de-identified — in our members’ case bank, in our educational content and media (including Media Library videos and podcast episodes), and in short de-identified public excerpts. We will not publish material that identifies you without your written consent.

Your personal information will only be used for the purpose for which it was collected, or as otherwise permitted by law.

4. Security of personal information

DAN takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure servers, encryption technologies and restricted access to personal data. However, we cannot give any warranties as to the security of any personal information provided to us, or that personal information will not be accessed by unauthorised persons.

5. Access to and correction of personal information

You have the right to access the personal information we hold about you, and to request correction of that information. To do so, please contact us at info@dentaladvicenetwork.com.au. We will take reasonable steps to ensure your information is accurate and up to date.

6. Retention of personal information

DAN will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Records of queries and the responses provided may be retained for as long as reasonably required for professional, legal and insurance purposes. When your information is no longer required, it will be securely destroyed or de-identified.

7. Cookies and website analytics

DAN may collect data via cookies or similar technologies to improve your browsing experience on our website, which may include your IP address, device type, browser type and pages visited. This data is generally not identifiable; where any of it is personal information, we handle it in accordance with this Privacy Policy. Our website may also use third-party services (such as analytics and video hosting) that collect usage information under those providers’ own privacy policies.

You may choose to disable cookies in your browser, but this may affect your ability to access some features or content on our website.

8. International disclosure

We may store or process personal information outside Australia, including with cloud service providers whose facilities are located overseas — including in the United States and other countries in which our service providers operate. Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure the recipient does not breach the APPs, unless an exception under the Privacy Act applies or you have consented to the disclosure.

9. Data breaches

We will respond to any actual or suspected data breach in accordance with the Privacy Act, including the Notifiable Data Breaches scheme. Where a breach is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner as required.

10. Changes to this Privacy Policy

DAN may update this Privacy Policy from time to time to reflect changes in the law or our operations. Any changes will be posted on our website, and we encourage you to review the policy periodically.

This version of the Privacy Policy was last updated in September 2026.

11. Complaints

If you wish to make a complaint about our handling of your personal information, please contact us at the details below. We will handle your complaint seriously and confidentially and provide a response as soon as possible.

If you are not satisfied with our response, or you consider that we may have breached the APPs or the Privacy Act, you can contact the Office of the Australian Information Commissioner by telephone on 1300 363 992 or through www.oaic.gov.au.

12. Contact us

If you have any questions about this Privacy Policy, please contact us at:

We will respond to your enquiries as soon as possible.